PRIVACY POLICY
This policy is effective on May 10, 2023.
SCIFATE PTE. LTD. ("us", "we"or "our" ) built the Salvia app ("Salvia"or "app" ), which provides a platform that enables you to find and connect with the Advisor to ask a question or request advice or service directly from the Advisor through the Advisor platform.
SCIFATE PTE provides this App at no cost and is intended for use as is. The app contains paid services, which are subject to the page display.
Salvia App respects your privacy. Accordingly, we have developed this Policy. PLEASE READ THIS POLICY CAREFULLY to understand how we collect, use, communicate, disclose, and use personal information.
If you choose to use our services, then you agree to the collection and use of information in relation to this Policy. The personal information we collect is used to provide and improve the services. We will collect personal information by lawful and fair means. We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification.
If you are a user in the European Union, in addition to the terms set out in the Privacy Policy below, you may also review the Supplementary Terms for EU Users. The Supplemental Terms form an integral part of this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Salvia unless otherwise defined in this Privacy Policy.
1. What Data We Collect
Salvia App may collect certain data which will not be beyond what is reasonable to provide our product or service during your visit or using Salvia App. This section describes the different types of personal information we collect from you and how we collect it.
(a)
Image collection.In order to implement the function of uploading profile pictures and sending pictures in private messages, Salvia will collect images.
(b)
Account registration information.When you apply to register as a Salvia user, you need to log in with a Google account or Apple account, and we will obtain your email address and avatar from Google or Apple. At the same time, you may need to provide a nickname, avatar, birthday, gender. It should be noted that your nickname and avatar will be publicly displayed in the app
(c)
Communication information.When you connect with an advisor, we need to collect your recordings of your communications with advisors, time, communication object (advisor), billing information (credits consumed, duration, and connection object), and comment (comment time and content).It is important to note that your review is public information, please do not include personal information in your comment. If you choose to actively disclose your personal information, please make your own assessment and bear the adverse consequences. If your comment contains personal information from a third party, please ensure that you have obtained the consent of the third party.
(d)
Live information.When you enter the live broadcast room and initiate a microphone connection with the advisor in the live broadcast room, we need to collect your live broadcast content, time, connection object (advisor), and billing information (credits consumed, duration, connection object).
It should be noted that the live broadcast room is a relatively public environment, please do not disclose personal information during the live broadcast, otherwise you shall bear the adverse consequences caused by this.
(e)
Private chat information.When you chat privately with an advisor, we need to collect your chat content, all images, time, object (advisor) and all other information.
(f)
Payment Information.When you want to use the paid service, you need to recharge to redeem credits, we will collect your order number and order amount.
(g)
Device information and service log information.In order to provide you with services, during your use of Salvia, we will collect your device brand, device model, device screen resolution, operating system version, operating system language, device MAC address, device serial number, unique device identification code (Android includes IMSI, IMEI, Android_ID, iOS includes IDFA (system advertising identification)), network type, IP address, service log information, etc.
It should be noted that device information, service log information, etc. alone cannot identify a specific natural person, and will not be regarded as personal information unless such information is combined with other personally identifiable information.
(h)
Other personal information you choose to share for us to fulfill your service requests. (For example, the questions or personal information you provide when you book a reading, such as your physical health and/or mental health, sexual orientation, etc. Please note that if you do not wish to disclose this information, you should not do so)
In the process of using our products or services, you shall not provide us or others with the personal information of any third party without the authorization and consent of the third party. If the content you provide contains the personal information of a third party, it is deemed that you have obtained the explicit consent of the third party (or if the personal information of minors is involved, you are deemed to have obtained the express consent of their guardians) and allow us to process the relevant personal information in accordance with this Privacy Policy. You are solely responsible for any adverse consequences arising therefrom. If you cause us losses, you shall also compensate for them.
You understand and agree that the products or services we provide to you are constantly updated and evolving. If a product or service is not listed in the aforementioned description and it is really necessary to collect your information, we will obtain your consent separately through page prompts, system notices, website announcements, etc.
2. How We Use Your Personal Information
2.1
For the purpose of performing the contract between you and us or to provide you with our products or services. In different scenarios, depending on your use of services, you need to provide certain personal information, or we actively collect certain personal information about you, or we obtain your personal information from third parties with your consent. Please see Section 1 of this Privacy Policy for details.
2.2
For security reasons.It is used to identify the abnormal status of the account, understand the suitability of the equipment, solve product failures, ensure the security of your account, transaction security and system operation, prevent and identify fraud and other illegal activities, and ensure the normal operation of the products or services we provide.
2.3
For data statistics or analysis.In order to improve our products or services, we may de-identify or anonymize the collected information for internal audit, data statistics, data analysis and research.
2.4
For marketing or advertising campaigns.
2.5
To communicate with you and solve your problems.If you encounter any problems during the use of our products or services, you can communicate with us through Section 11 of this Policy. We may contact you through the personal information you provide (such as email address) and use your personal information to respond to your needs and solve your problems.
2.6
To comply with legal and contractual obligations.
3. How We Share Your Personal Information
3.1
With your consent or as directed by you.
3.2
Share with advisors.If you initiate a microphone or live stream, we will share your microphone, live or chat broadcast content with the advisor so that the advisor can provide you with the service. It is important to note that the advisor may be located in a different jurisdiction.
3.3
Sharing with affiliates.Our products or services may be provided by our affiliates and your personal information may be shared with our affiliates. We will only share personal information that is necessary and is bound by the purposes stated in this Privacy Policy.
3.4
Sharing with authorized partners.For the purposes and use stated in this policy, some of our business will be assisted by authorized partners, and we may share some of your necessary personal information with authorized partners. Our partners are not authorized to use the shared personal information for any other purpose. For example, our payment services providers handle financial transactions relating to Salvia. We will share transaction data with our payment services providers only to the extent necessary for processing payments for services or products as well as refunding such payments.
3.5
For legal reasons.Where required or permitted by law, we may share your information with courts, law enforcement, governmental or public authorities, arbitration institutions, authorized third parties, or as reasonably necessary to disclose your information: (i) to comply with our legal obligations, (ii) to comply with a valid legal request (such as a subpoena or court order) or to respond to a claim against Salvia; (iii) respond to valid legal requests related to criminal investigations to address suspected or suspected illegal activity; (iv) necessary for the performance of our agreement with Users, or (v) to protect the rights, property or personal safety of Salvia, its employees, Users, advisors or members of the public.
4. How Long Your Personal Data Will Be Kept and Protected
4.1
We will retain your personally data for no longer than is necessary for the purpose for which such personal data is processed. Please note, however, that we may retain and use your personal data as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements and rights, or if it is not technically and reasonably feasible to remove such information from our databases, which means that we may retain and use your personal data as necessary after you stop using our platforms.
4.2
We strive to use various security measures to protect the personal information you provide against unauthorized access, public disclosure, use, modification, damage or loss of data. For example, protected by SSL encryption when exchanging data between your browser and the server; We use the https protocol to ensure that your browsing content is not hijacked and tampered with; We use non-plaintext transmissions to ensure the confidentiality of data; We use trusted protection mechanisms to prevent malicious attacks on data; We will deploy access control mechanisms to ensure that only authorized personnel can access personal information; We will conduct security and personal information protection training courses to enhance employees' awareness of the importance of protecting personal information; Wait a minute
4.3
The Internet environment is not completely secure, and we cannot guarantee its absolute security. We strongly recommend that you take active measures to ensure the security of personal information, such as: do not disclose personal information such as account numbers and passwords to others.
4.4
If you wish to cancel your account, it shall be cancelled under Account Cancellation Agreement. If you wish to request that we no longer use your information to provide you with our services, please contact us at salvia.customer@gmail.com.
5. How We Use The Cookies
5.1
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. The app does not use these “cookies” explicitly.
5.2
The app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
5.3
You can learn further information about cookies via our
cookies policy.
6. Your Rights
You have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances, and you can read below for more details.
6.1
Access, modify, correct, supplement, delete your personal information.When you register as a user of Salvia, you have the right to access, modify, correct, supplement or delete some of your personal information through the Salvia app. It is important to note that some information we collect may not be modified or deleted due to the requirements of laws and regulations, the needs of our business operations or security.
6.2
Cancel your account.You have the right to cancel your registered account at any time via the Salvia app. In particular, your decision to voluntarily apply for account cancellation means that you confirm that there are no unresolved disputes with Salvia and the advisors, and irrevocably waive all rights and interests in the user account. Once the user account is cancelled, it cannot be recovered, and you will not be able to retrieve all the content and information in the user account and related to the account.
6.3
Respond to your above request. If you are unable to manage your personal information through the Salvia app, you can contact us via email salvia.customer@gmail.com. For security reasons, we may ask you to verify your identity and respond to your above request.
7. Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Link to the privacy policy of third-party service providers:
Google Play Services
Google Analytics for Firebase
Firebase Crashlytics
Facebook
8. Minors under Age 18
8.1
Our services offered herein are not intended for persons under the age of 18. Salvia app prohibits children under the age of 18 from using Salvia app and any services provided by the app.
8.2
Salvia app will not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are under the age of 18 or If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at salvia.customer@gmail.com so that we will be able to do the necessary actions.
9. International data transfers
9.1
Please note that due to the global nature of our business, we may transfer your personal data outside your country of origin with our group companies, subcontractors and partners in order to provide our service to you. You understand and consent to the transfer.
9.2
We will take steps to ensure that your data is subject to appropriate safeguards required under this Privacy Policy. Any inquiries or complaints regarding our data privacy practices may be directed to salvia.customer@gmail.com.
10. Changes to This Privacy Policy
As we keep adding new services and items, we suggest that you check back from time to time in order to understand how we treat your information. We reserve the right to update or modify this Privacy Policy from time to time. Thus, you are advised to review this page periodically so that you will be apprised of any such changes. Your continued use of any of our Platforms after any modification to this Privacy Policy will constitute your acceptance of such modification.
11. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: salvia.customer@gmail.com.
SCIFATE PTE. LTD, in #32-02 International Plaza Singapore 079903.
Again, you agree that you have read and understood the Privacy Policy set forth herein and are affirmatively indicate your acceptance of this policy.
Supplementary Terms
Some jurisdictions’ laws contain additional terms for users of the Service, which are set out in this section. If you are a user in the jurisdiction listed below, you will be subject to the terms set forth in your jurisdiction below in addition to the terms set forth in the Privacy Policy above.
European Data Protection
This section applies to users located in the European Union:
1. Basis for processing your personal information
We only use your information in a lawful, transparent and fair manner. Depending on the specific personal data and the actual situation, when Salvia processes personal data as a data controller, we will rely on the following legal bases applicable in your jurisdiction:
i)
Required by contract.When you use our products and services, we will enter into a service contract with you. On this premise, we will process your personal data as required by our contract. If we can’t process your personal data, we may not be able to provide you with the products and services in Salvia App.
ii)
Based on your consent.In some cases, we rely on your prior consent in order to lawfully process your personal information. For example, in promotional pages, we use cookies to improve the experience of the website or application. You can set or change your cookie preferences at any time.
iii)
To comply with our legal obligations.We process your personal data in order to comply with our applicable legal obligations in order to comply with EU law and the laws of the countries in which we operate.
iv)
To protect the important interests of you or others.In some cases, we may process certain personal data in order to protect the vital interests of you or other natural persons.
v)
To protect our (or others') legitimate interests.
2.Your rights
In addition to the user rights listed in Article 6 of the above Privacy Policy, you also have the following rights according to the laws of your jurisdiction:
Right to portability: In some cases, users can ask us to provide you with your stored information.
Right to restrict processing: Users have the right to restrict our processing of their personal information in certain circumstances, such as where the accuracy of the personal data is disputed.
You can contact us via email salvia.customer@gmail.com in order to exercise the above rights or rights not listed above but which you enjoy under EU law.